POPIA Privacy Policy

OnPoint Software Development (Pty) Ltd (CIPC Reg 2014/122780/07), operating the TriFocus UX platform (“TriFocus UX”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the TriFocus UX Platform, website, reports, consultations, and related services.

Information We Collect

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Billing information
• Job title

Technical Information

• IP address
• Browser type
• Device information
• Cookies
• Usage analytics
• Login timestamps

Business Data Submitted by You

• Website URLs for audits
• Uploaded screenshots
• UX reports
• Internal notes or comments submitted through the platform

How We Use Your Information

• Provide UX audits and platform services
• Generate reports and scoring results
• Improve system performance
• Provide customer support
• Process payments
• Send service notifications
• Maintain security and fraud prevention
• Comply with legal obligations

Lawful Basis for Processing

We process personal information where:

• You consent
• It is necessary to perform a contract
• We have a legitimate business interest
• We are required by law

Storage and Security

We implement reasonable technical and organisational safeguards including secure servers, access controls, password protection (bcrypt-hashed), encryption where appropriate, role-based permissions, and monitoring for unauthorised access. No online system can guarantee absolute security.

Sharing of Information

We may share data with payment processors, cloud hosting providers, email service providers, technical contractors under confidentiality obligations, and regulators or law enforcement when legally required. We do not sell your personal information.

International Transfers

Where data is processed outside South Africa, we take reasonable steps to ensure adequate protection.

Your Rights Under POPIA

You may request to:

• Access your information
• Correct inaccurate information
• Delete information where legally permitted
• Object to certain processing
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator of South Africa

Cookies

We use cookies for login sessions, analytics, preferences, and performance optimisation. You can control cookies in your browser settings. See our Cookie Policy for the full breakdown.

Retention of Information

We retain information only as long as reasonably necessary for business, legal, accounting, security, or dispute-resolution purposes.

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